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Title: Building a successful customer-service culture: a guide for library and information managers / edited by Maxine Melling and Joyce Little [Go to resource]
Description: Focusing on hybrid library and information services this management guide takes a practical and strategic approach to developing a customer-service culture in both the physical and virtual library environment. Temporal: 2002 Source: Lincolnshire County Council Identifier: http://www.lincstothepast.com/Records/Re... Go to resource More Like this...
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